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Refunds and Returns

The following policy is offered by Crayons in addition to your statutory rights, to which you may be entitled under the Competition and Consumer Act 2010 and other applicable Australian consumer protection laws and regulations.

If you are not satisfied with your Crayons purchase, please CONTACT US upon the receipt of the product and we will always try and help out. We will need the name of the purchaser of the product or the order number so we can verify your purchase.

What if I receive the product from you and it is damaged?

In the situation where you have received a product and it is damaged in any way, firstly CONTACT US with the details of the problem. A photo or video of the issue always helps us understand what is happening and can be easily sent from your phone. Once we have confirmed the problem we will send you a return label so that you can send the product back to us. As per Australian Consumer Law, you have a choice, as follows:

1. We will send you a replacement product, provided we have more in stock or can source more, OR

2. We will provide a refund of the purchase price, OR

3. You can opt to keep the damaged product provided we give you some form of compensation.

What if the product is not as described or is different from the product descibed on our site?

In the situation where you receive a product and it is not as described or is different in any way from what we have described on our site, please CONTACT US with the details of the problem. Again a photo or video of the issue always helps us understand what is happening and can be easily sent from your phone. Once we have confirme the problem, we will send you a return label so that you can send the product back to us. In this instance there are two outcomes for you to consider:

1. We will send you a replacement product, provided we have more in stock or can source more, OR

2. We will provide a refund of the purchase price.

What if I have changed my mind, or the child receiving the gift already has one of these?

We are parents giving gifts as well so we do understand that this can happen. We are happy to receive the product back and provide a credit or refund of the product, but we do need to attach some conditions:

1. You are responsible for returning the product to us (2/79-85 Mars Road Lane Cove NSW 2066) & for ensuring it is protected against damage during transit. 

2. If the item is received in original condition (i.e. we are able to sell this to another customer) then we will provide a refund of the purchase price.

3. If the product is received damaged in any way, and we are unable to re-sell the product, then we will be unable to provide a refund.

What if I have a product that has stopped working?

In the situation where you receive a product, enjoy using it for a while, but then it stops working, please CONTACT US and we can work with you & the supplier of the product to verify the warranty and if possible get a replacement so you can continue using it.