Which shipping options are available?
At Crayons we have tried to provide the ultimate in flexibility when it comes to you receiving our great products in a safe and timely manner. We can deliver anywhere: PO Boxes, Parcel Lockers, Houses, Businesses and even a dog’s kennel if it has an address.
Below are the seven different ways you can receive products. We send everything from our Lane Cove warehouse using Australia Post and occasionally a courier (depends on size). We aim to dispatch orders within 1 business day of ordering, but at busy times it may be a little longer. If any of this information is not clear then please call us on 1300 232 111 or email at email@example.com to clarify.
Premium Shipping ($8.95 Australia Wide)
Every parcel sent with premium shipping, will be tracked, from source to destination. We provide insurance and a guarantee if the parcel is declared lost in transit by the carrier, we will replace it. We can also provide options at the point of delivery, like authorities to leave, messages for the courier, and a signature on delivery.
Same Day Delivery (Sydney Only)
The cost of this service will depend on your location in Sydney. When you select this service, a courier job is automatically booked and delivery is within the same day period. It is important that someone is at the location ready to accept the parcel or we can give the courier Authority to Leave.
Express Shipping ($14.95 Australia Wide)
We are able to send parcels using an overnight service. We reserve the right to not use this service for extremely large parcels that we haven’t excluded in our systems due to an error. In most cases there is a specific delivery network where the overnight service applies. If you fall outside this network we will contact you. The parcel will still take the fastest path to the destination, but may not be delivered overnight. We can also deliver on Saturdays. Checkout the Saturday delivery network and see if your postcode is included. We are sending from 2066. Orders must be in by 1pm to be dispatched on that same day. Please call us if you are not sure and want us to prioritise your parcel.
Free Shipping (Spend over $100 to qualify)
If you spend over $100, you qualify for free standard shipping. We will send the parcel(s) using our premium shipping service. So all of the features of the premium service apply here.
Warehouse Pickup (free)
If you live in the Sydney area, or have a friend who is in the Sydney, we provide a warehouse pickup service. After you have placed your order we will contact you to say that the parcel is ready for pickup and arrange a time that’s convenient. The address is:
2/79-85 Mars Road, Lane Cove, NSW, 2066
Parking is available on the street or out the front of the warehouse itself.
Worldwide Delivery (cost varies)
Australia is far, far away from most of the rest of the world. It is hard for us to automatically calculate the cost of Worldwide delivery, given that it depends on the size & weight of your parcel, as well as the destination. Once you have checked out with your products, adding all your important information to the order. We will then contact you with the calculated shipping costs. Alternatively you can contact us at firstname.lastname@example.org, tell us what you are looking for and we will provide a quote.