How will we communicate with you regarding your delivery?
Once you place your order with us we want to make sure you get to enjoy the great products you've ordered as quickly as possible. To do this we need to be able to communicate with you until your parcel is in your hands (or the hands of your giftee!). Please provide a valid e-mail address and mobile number so that we can send e-mail updates and TXT messages regarding the progress of your order. It is also important to ensure our emails (or the emails of our carriers) don't go to your spam folder. Ensuring valid contact details will mean that you will know where your parcel is at anytime. It will also allow an opportunity to provide alternative delivery options or possibily change the address after we send the parcel, if necessary. A lot can happen in the busy parcel networks so it's best to always keep up to date with the status of your parcel. If you have any questions please don't hesitate to ask us.
Which shipping options are available?
At Crayons we have tried to provide the ultimate in flexibility when it comes to you receiving our great products in a safe and timely manner. We can deliver anywhere: PO Boxes, Parcel Lockers, Houses, Businesses and even a dog’s kennel if it has an address.
Below are the several different ways you can receive products. We send everything from our Lane Cove warehouse using Australia Post and occasionally a courier (depends on size). We aim to dispatch orders within 1 business day of ordering, but at busy times it may be a little longer. If any of this information is not clear then please call us on 1300 232 111 or email at email@example.com to clarify.
Premium Shipping (from $5.95 Australia Wide)
If the parcel is under 500g the shipping cost is $5.95, otherwise its $8.95 for all parcels to all destinations in Australia. Every parcel sent with premium shipping, will be tracked, from source to destination. We provide insurance and a guarantee if the parcel is declared lost in transit by the carrier, we will replace it. We can also provide options at the point of delivery, like authorities to leave, messages for the driver, and a signature on delivery.
Express Shipping (from $9.95 Australia Wide)
If the parcel is destined for the Sydney network the cost is $9.95 otherwise it will be $14.95. We are able to send parcels using an express service. In most cases there is a specific delivery network where the overnight service applies. The parcel will still take the fastest path to the destination, but may not be delivered overnight. We are sending from postcode 2066. Orders must be in by 1pm to be dispatched on that same day. Please call us if you are not sure and want us to prioritise your parcel.
Parcels that weigh more than 5kg will not be able to be sent via express post. In the event that your parcel falls into this category we will contact you ASAP to discuss alternatives. We reserve the right to NOT use the express shipping service for extremely large or heavy parcels that we haven’t previously excluded in our systems due to an error or oversight.
Free Shipping (Spend over $100 to qualify)
If you spend over $100, you qualify for free standard shipping. We will send the parcel(s) using our premium shipping service. So all of the features of the premium service apply here.
Warehouse Pickup (free)
If you live in the Sydney area, or have a friend who is in the Sydney, we provide a warehouse pickup service. After you have placed your order we will contact you to say that the parcel is ready for pickup and arrange a time that’s convenient. The address is:
2/79-85 Mars Road, Lane Cove, NSW, 2066
Parking is available on the street or out the front of the warehouse itself.
There are three OnDemand services. 4 hour service, a night service and a Saturday service.
4 Hour Service - This is a fast delivery for Sydney metro postcodes. The cut off time for same day delivery is 1pm.
Tonight Service - This can be booked up until 2pm for delivery in the Sydney Metro postcodes between 6 and 9pm.
Saturday Service - This can be booked anytime leading up to 11am on Saturday for delivery between 1pm and 6pm to Sydney Metro Postcodes.
Worldwide Delivery (cost varies)
Australia is far, far away from most of the rest of the world. It is hard for us to automatically calculate the cost of Worldwide delivery, given that it depends on the size & weight of your parcel, as well as the destination. Once you have checked out with your products, adding all your important information to the order. We will then contact you with the calculated shipping costs. Alternatively you can contact us at firstname.lastname@example.org, tell us what you are looking for and we will provide a quote.
What happens if the parcel is returned to us?
If the parcel is returned to us due to an error on our part, we will resend the parcel at our cost. If it is returned for any other reason, we will need to charge another delivery fee to get this parcel sent out again.